All orders need to be confirmed with full payment by bank transfer in order to fully confirm the date. Due to the complex design of a lot of my cakes, I can only take a certain number of orders each week so only full payment guarantees your place. If you need to cancel your order, you have until 10 days before the cake is due to cancel and you will receive 80% of your payment back. In the weeks approaching your order, I spend a lot of time researching your theme/ making a collage of design ideas/ building any metal structure in readiness for the cake. The 20% non refundable amount covers this preliminary work.